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These terms and conditions apply to goods and services supplied to you – including your use of www.allcook.live (“our Website”) – by us, Digiters (“us”, “we”, “our”). Allcook.live is an innovative concept and brand owned by Alexandra Thorey, who leases it to Digiters free of charge on temporary bases till January 2021.
You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms & Conditions.
You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy and Cookies Policy (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this), Terms for Competitions (if you are entering into a competition/prize promotion – these will also be available on our promotional posts about that competition/prize promotion), our Terms for Contributions if you are submitting content to us (e.g. as part of a competition/prize promotion), and any other terms that we notify you apply at the time such as terms and conditions applicable to offers and promotions. We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact us’ heading.
By booking a cookery class with allcook.live, you agree that:
Bookings and cancellations for group classes by individuals:
Bookings and cancellations for private events
Alcohol and food allergy policy
Gift cards terms and conditions
Send a note to firstname.lastname@example.org with the following information
[I/We] hereby give notice that [I/We] cancel my/our contract of sale of the gift gard [Name of consumer(s)]
[Address of consumer(s)]
Accuracy of information and availability of our Website
While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.
Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.
Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.
Sign-up to our newsletters
If you have any complaints or issues please contact us by sending a message to email@example.com as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you. If you want to resolve disputes in court, laws of Switzerland are applied while resolving any disputes.
Breach of these terms
If you breach these Terms, then we may use your personal information to investigate the breach, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to our goods and services if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.
These Terms were last updated on 1st of September 2020. We may vary these Terms from time to time without advance notice. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.
Should you need to contact us as described above, you can:
When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.
You agree that we are not responsible for, and have no liability for any Contribution submitted by you or other users and published by us or by authorised third parties.
You agree to hold harmless and release us, along with our respective officers, directors, employees, agents, assigns, licensees and successors, from any and all claims, demands, or causes of action (collectively ‘claims’) that you or your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have, whether now in in the future, relating to the use of your contribution, including without limitation, any claims of defamation, invasion of privacy, rights of publicity or copyright, or any other right you may have.
CHE-439355723 Business Center
Rue de Chantepoulet 10, 1201 Geneva Switzerland
There may be other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run. Please always read these when you register for these services or participate in these promotions.
The Website (as defined below) may, from time to time, contain links to websites owned and/or controlled by third parties, or third-party websites may link to our Website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites, are not responsible for their compliance with data protection laws, and you should carefully consider the privacy practices of these third parties.
Who we are
When you visit our Website, use our services or products, or interact with us via our Social Media Pages or otherwise provide information to us allcook.live (‘us’, ‘our’ and ‘we’) is a ‘data controller’ and gathers and uses certain personal information about you (known under data protection laws as ‘personal data’). Allcook.live is an innovative concept and a brand owned by Alexandra Thorey which is leased free of charge to Digiter during a limited time period, from September’20 to January’21. When we do so we are regulated under the EU General Data Protection Regulation, the UK Data Protection Act 2018. Swiss Data Protection Act (DPA). We have our registered domicile at For any queries regarding your personal data, please contact us at the following address: firstname.lastname@example.org
Information we collect about you
We may collect personal information from you via:
We collect the following information about you to provide the best service and inform about our company
Information we receive directly from you
Whenever you interact with us directly, we receive information from you, for example when you:
Information received from other sources
Sometimes we also obtain information about you from other sources, for example when you:
For more details about the types of information we receive from these and other sources, including where it is held and where it came from, see the table under the section ‘More about the information we collect and hold’ at the bottom of this policy.
Information we collect automatically
When you access and browse any of our Website or use our services, we collect information about your usage, location and activity on our Website or services using certain technologies, such as cookies and web beacons. Depending on the cookie settings in your browser and the cookie preferences you set when you first access our Website, our third-party service providers and/or partners may also place view, edit, or set their own cookies. To find out more about cookies, including how we use them and what choices are available to you
Managing cookies on the Website
When you first visit our Website, we do not set cookies on your device (other than essential cookies) unless you accept/enable all cookies, or select your own cookie preferences.
You can manage your cookie preferences at any time via Cookie Settings. However, please be aware that if you choose not to enable cookies it may prevent you from taking full advantage of the Website and some parts of the Website may fail to work.
What are cookies?
Cookies are text files containing small amounts of information which are placed on your computer or device when you visit our website.
What are cookies used for?
Cookies (and other technologies, like pixels and beacons) do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They also help us understand how our website is being used and can help to ensure that adverts you see online are more relevant to you and your interests.
Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another company when you visit our website, for example Google Analytics or Advertising cookies. Third-party cookies may be placed on your device by someone providing a service to us (for example, we use Google Analytics to help us understand how our website is being used) or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the Internet. Because of how cookies work, our website cannot access third-party cookies; nor can other organisations access the data in the cookies we use on our website.
What cookies do we use?
We use four types of cookies, which we describe in this section. You can also find a full list of all different first and third-party cookies that we use in the table below.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
Browser and third party cookies
You can also find out how to manage cookies for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org.
Why and how we use your personal information
Generally, the reasons we use your personal information and the legal bases on which we rely in each instance where we collect and use your personal information, are:
We’ve outlined in more detail in the table below and in our Cookies Policy, what categories of personal information we collect about you, why each category of personal information we collect from you is required for us to be able to perform the purpose to which it relates (including the legal basis on which we rely) and the ways in which we use it. We seek to ensure that our information collection and processing is always proportionate to the purpose we need to achieve. We will inform you, at the point of collecting information from you, whether you are required to provide the information to us or not. We will notify you of any changes to the information we collect from you or to the purposes for which we collect and process it.
Who we share your personal information with
We work with vendors, suppliers and other companies who help us support our business, and help us provide and improve our products and services (including our Website), for example, by providing technical infrastructure, assisting us to send our marketing and newsletters to customers who have consented to receive same, analysing how our Website and services are used, providing customer service, facilitating payments, conducting surveys or providing fraud detection service. We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a restructuring.
Usually, information will be anonymised but this may not always be possible. Sometimes, these third parties may need to have access to your personal information to provide us with services or to provide services on our behalf. We may also be required to share some personal information as required to comply with the law. In the table under the section ‘More about the information we collect and hold’ at the bottom of this policy and the paragraphs below we name third parties (or where this is not possible, name the categories of third parties) with whom the information we collect and hold about you may be shared.
We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal information when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.
How long your personal information will be kept
We will keep your personal information while we are providing any services to you (including any marketing or newsletter services). Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy and we will delete or anonymise your personal information when it is no longer necessary to retain it. Different retention periods apply for different types of personal information. If you require further details, please see below ‘How to contact us’.
Transfer of your information outside the EEA
To deliver the Website and our Services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:
These transfers are subject to special rules under European and UK and Swiss data protection laws. Prior to permitting such transfers, we ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission (as permitted under Article 46(2) of the General Data Protection Regulation) or to only transfer your data to companies that are registered with the Privacy Shield (for transfers to the USA). If you would like further information please see ‘How to contact us’ below.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being used, destroyed, lost, altered, disclosed or accessed either accidentally or without authorisation. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner, where permitted by law and are subject to a duty of confidentiality. We continually test our systems to make sure the level of security matches any risk and we run regular security tests. Our data servers are located in Switzerland. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to contact us