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About

allcook.live – virtual cooking experiences and allcook.kitchen – chef-cooked, fresh and healthy meals delivery service

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allcook.live is operated by Allcook SA
Avenue de Rumine 13, CH-1005, Lausanne

info@allcook.live

 

© 2020 allcook.live | Website crafted by the digiters.

Terms & Conditions

These terms and conditions apply to goods and services supplied to you – including your use of www.allcook.live (“our Website”) – by us, Digiters (“us”, “we”, “our”). Allcook.live is an innovative concept and brand owned by Alexandra Thorey, who leases it to Digiters free of charge on temporary bases till January 2021.

You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms & Conditions.

You should also read, and ensure persons that you book into a cooking class are aware of and read, our Privacy and Cookies Policy (to find out what kind of information we collect about you, how we use and safeguard such information and your rights and choices in relation to this), Terms for Competitions (if you are entering into a competition/prize promotion – these will also be available on our promotional posts about that competition/prize promotion), our Terms for Contributions if you are submitting content to us (e.g. as part of a competition/prize promotion), and any other terms that we notify you apply at the time such as terms and conditions applicable to offers and promotions. We reserve the right to cancel offers or promotions at any time and they are always subject to availability. If you have any questions, please get in touch with us as described below under the ‘Contact us’ heading.

 By booking a cookery class with allcook.live, you agree that:

  1. You have permission to act on another person’s behalf when you provide their personal information to us, and register them for a cooking class, and that you and any other persons registered for the cooking class have read and understood our Privacy Policy.
  2. You will arrive at least 5 minutes ahead of the scheduled start time of your class, No refunds will be given to late arrivals as per our cancellation and rescheduling policy below.
  3. You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
  4. Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.
  5. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
    1. your preparation, storage, re-heating and consumption of food after your class;
    2. any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
  6. Our liability to you shall not exceed the total price charged for any classes you have paid for.
  7. If you purchased the course for a child of 6 years old and older you are personally responsible for his or her security and health and have to be present during the entire course and make sure that your child is safe using kitchen utensils, equipment and ingredients.
  8. Teenagers of 16 years and older can participate in any course for adults. During Adult courses alcohol such as wine or beer may be consumed. Spirits may not be consumed. By accepting these terms and conditions you agree that your child might see adults consuming alcohol.
  9. Any participant in a cooking class is welcome to send another person in their place as long as you inform us by calling or emailing us (as described below under the ‘Contact us’ heading) at least 1 business day prior to the class of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Terms and Conditions and our Privacy Policy.
  10. If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
  11. If you book an online cooking class, it is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend that class. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cooking class due to any technical issues.

 

Bookings and cancellations for group classes by individuals:

  1. If you need to cancel or reschedule a booking you must do this by emailing us (at the email address below under the ‘Contact us’ heading) at least 7 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cooking class with less than 7 days’ notice. If you give less than 7 days’ notice to cancel (or you were late and therefore unable to join your cooking class as per our policy described at paragraph 2 above). 
  2. Once you have purchased the participation in the group class you may invite people to join you for cooking at your place and connect from the same device. However if you would like to invite someone to join from another device the additional participation has to be purchased. 

Bookings and cancellations for private events

  1. Private events pricing depends on the time, amount of participants and difficulty of the recipe and type of the course. Pricing may vary. 
  2. Payment in full is required at the time of booking. Payment may be made via credit/debit card, bank transfer, PayPal. 
  3. If you need to cancel or reschedule a booking you must do this by emailing us (at the email address below under the ‘Contact us’ heading) at least 7 days before the date of your class and you will be given a full refund for the cooking class. We are sorry that we will be unable to refund or reschedule a cooking class with less than 7 days’ notice. If you give less than 7 days’ notice to cancel (or you were late and therefore unable to join your cooking class as per our policy described at paragraph 2 above). 
  4. Reduction of the number of participants will not influence the agreed price
  5. You may request to increase the number of participants by contacting us by email or phone at least 7 days prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, you must pay the additional cost per participant immediately. 
  6. Final numbers and dietary requirements for your class must be confirmed no later than 7 weeks prior to the start time of the cookery class in order to give us enough time to suggest the replacements

Alcohol and food allergy policy

  1. During a course for adults, chefs as well as guests may consume alcohol such as beer, cider or wine. Spirits may not be consumed during the course. If you have kids younger than the legal age of alcohol consumption in the majority of European states (16 years old) present during the course their exposure to consumption of alcohol drinks is under your responsibility as their legal representative.
  2. Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.
  3. The exhaustive list of ingredients is provided to you while you book the class. If you are allergic to any type of food, you must ensure yourself that the products you purchase for the course doesn’t contain allergens you or your guests are allergic to
  4. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you purchase for our cooking class

Gift cards terms and conditions

  1. The gift voucher will expire 6 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.
  2. The gift voucher may not be exchanged for cash.
  3. To redeem a voucher, send a note to info@allcook.live
  4. You may cancel a voucher within 14 days of purchasing it by contacting us (see ‘Contact us’ below) in accordance with your statutory rights. You can but don’t have to use the cancellation form below. Provided you have contacted us within 14 days of purchasing your voucher, we will refund you the value of the voucher that has not yet been used to book a class and, if you have used some or all of the voucher to book a class, we may only refund you for the value of that booked class as per our above mentioned cancellation terms. The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

 

Cancellation process

Send a note to info@allcook.live with the following information

[I/We] hereby give notice that [I/We] cancel my/our contract of sale of the gift gard [Name of consumer(s)]

[Address of consumer(s)]

[Date]

 

Accuracy of information and availability of our Website

While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.   

Our content (including content provided to you in our cooking classes and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.

Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.   

 Sign-up to our newsletters

Our Website gives you the option to sign-up to our newsletters about allcook.live. You can decide not to receive these emails at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails. If you’re having any issues unsubscribing please email info@allcook.live.  Please refer to our Privacy and Cookie Policy for further details about how we use your personal information.

Disputes

If you have any complaints or issues please contact us by sending a message to info@allcook.live as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you. If you want to resolve disputes in court, laws of Switzerland are applied while resolving any disputes. 

Breach of these terms

If you breach these Terms, then we may use your personal information to investigate the breach, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to our goods and services if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.

Changes to these Terms

These Terms were last updated on 1st of September 2020. We may vary these Terms from time to time without advance notice. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.

Contact us

Should you need to contact us as described above, you can:

  • Contact us via our Website contact form
  • Call us on +41 70 624 86 30
  • Email us at info@allcook.live

When submitting enquiries to us you should not include any sensitive personal information, patentable ideas or patent applications, advertising or marketing suggestions, prototypes or any other information that you regard as confidential, commercially sensitive or valuable. If you do submit any such information to us (other than sensitive personal data), you agree that we may use it as we see reasonably fit on a free-of-charge basis, will not be legally responsible for keeping it confidential and will not be legally responsible to you or anybody else for any use of it.


Our responsibility

You agree that we are not responsible for, and have no liability for any Contribution submitted by you or other users and published by us or by authorised third parties.

You agree to hold harmless and release us, along with our respective officers, directors, employees, agents, assigns, licensees and successors, from any and all claims, demands, or causes of action (collectively ‘claims’) that you or your heirs, representatives, executors, administrators, or any other persons acting on your behalf or on behalf of your estate have or may have, whether now in in the future, relating to the use of your contribution, including without limitation, any claims of defamation, invasion of privacy, rights of publicity or copyright, or any other right you may have.

Privacy and Cookie Policy

Digiters

CHE-439355723 Business Center

Rue de Chantepoulet 10, 1201 Geneva Switzerland 

Phone +41796248630

Privacy and Cookie Policy

This Privacy Policy explains what personal information we hold about you, how we obtain or receive it, and how we use and may share information about you. It relates to any personal information:

  • we collect from you (as detailed further in ‘Information We Collect About You’ and ‘Information We Collect Automatically’ below);
  • you provide to us (as detailed further in ‘Information We Receive Directly From You’ below); or
  • is provided to us from other sources (as detailed further in ‘Information Received from Other Sources’ below).

This Privacy and Cookie Policy should be read together with our Terms and Conditions.

There may be other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run. Please always read these when you register for these services or participate in these promotions.

The Website (as defined below) may, from time to time, contain links to websites owned and/or controlled by third parties, or third-party websites may link to our Website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites, are not responsible for their compliance with data protection laws, and you should carefully consider the privacy practices of these third parties. 

Who we are

When you visit our Website, use our services or products, or interact with us via our Social Media Pages or otherwise provide information to us allcook.live (‘us’, ‘our’ and ‘we’) is a ‘data controller’ and gathers and uses certain personal information about you (known under data protection laws as ‘personal data’). Allcook.live is an innovative concept and a brand owned by Alexandra Thorey which is leased free of charge to Digiter during a limited time period, from September’20 to January’21.  When we do so we are regulated under the EU General Data Protection Regulation, the UK Data Protection Act 2018. Swiss Data Protection Act (DPA). We have our registered domicile at  For  any queries regarding your personal data, please contact us at the following address: info@allcook.live

Information we collect about you

We may collect personal information from you via:

  • our Website https://allcook.live
  • our Social Media Pages: social media pages and accounts under the name of “allcook.live”

We collect the following information about you to provide the best service and inform about our company

  • Your name
  • Your contact details, such as phone, address and email
  • Your food preferences or allergies, if you consider important co share with us

Information we receive directly from you

Whenever you interact with us directly, we receive information from you, for example when you:

  • book a cooking lesson at allcook.live or buy our products on our Website or by telephone.
  • purchase a gift card for a cooking lesson at allcook.live or a product on our Website or by telephone.
  • attend a cooking lesson at allcook.live
  • provide feedback to us or complete a survey about allcook.live
  • contact us, for example via the contact form on our Website, social media, phone, email or by letter
  • sign up to receive any of our email newsletters and marketing
  • enter any competitions or prize draws we run
  • submit content to us, for example if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions 

Information received from other sources

Sometimes we also obtain information about you from other sources, for example when you:

  • purchase a gift card, cooking lesson or products on our Website – we receive information from our payment gateway Stripe, PayPal
  • complete one of our surveys – we receive your answers and any personal information you provide within your answers from Survey Monkey, Google forms

For more details about the types of information we receive from these and other sources, including where it is held and where it came from, see the table under the section ‘More about the information we collect and hold’ at the bottom of this policy.

Information we collect automatically

When you access and browse any of our Website or use our services, we collect information about your usage, location and activity on our Website or services using certain technologies, such as cookies and web beacons. Depending on the cookie settings in your browser and the cookie preferences you set when you first access our Website, our third-party service providers and/or partners may also place view, edit, or set their own cookies. To find out more about cookies, including how we use them and what choices are available to you

Managing cookies on the Website

When you first visit our Website, we do not set cookies on your device (other than essential cookies) unless you accept/enable all cookies, or select your own cookie preferences.

You can manage your cookie preferences at any time via Cookie Settings. However, please be aware that if you choose not to enable cookies it may prevent you from taking full advantage of the Website and some parts of the Website may fail to work.

What are cookies?

Cookies are text files containing small amounts of information which are placed on your computer or device when you visit our website.

What are cookies used for? 

Cookies (and other technologies, like pixels and beacons) do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They also help us understand how our website is being used and can help to ensure that adverts you see online are more relevant to you and your interests.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another company when you visit our website, for example Google Analytics or Advertising cookies. Third-party cookies may be placed on your device by someone providing a service to us (for example, we use Google Analytics to help us understand how our website is being used) or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the Internet. Because of how cookies work, our website cannot access third-party cookies; nor can other organisations access the data in the cookies we use on our website.

What cookies do we use? 

We use four types of cookies, which we describe in this section. You can also find a full list of all different first and third-party cookies that we use in the table below.

  • Essential cookies. These are cookies that are essential for the operation of our website. They include, for example, cookies that enable you to navigate through pages, log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Performance cookies. These help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We also use third-party cookies to help with performance. For example, the Google Analytics cookie allows us to recognise and count the number of visitors to our website, see what pages are popular and see how visitors move around our website when they are using it.
  • Functionality cookies (inc. social media). A mix of first-party and third-party cookies are used. For example, we use some social sharing plugins, to allow you to share certain pages of our website on social networks.
  • Targeting/advertising cookies. These third-party cookies record your visit to our website, the pages you have visited and the links you have followed. We do not use any of these type of cookies.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

Browser and third party cookies

You can also find out how to manage cookies for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org.

Why and how we use your personal information

Generally, the reasons we use your personal information and the legal bases on which we rely in each instance where we collect and use your personal information, are:

  • to fulfil and enforce our Terms and Conditions, and any other contract we have with you including to enable you to partake in our prize promotions/competitions.
  • where you have consented to our use of your personal information, which, for newsletters and marketing you may revoke at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails – if you’re having any issues unsubscribing please email info@allcook.live
  • as necessary for our (or others’) legitimate interests – including our interests in providing safe Website, products and services, fraud detection, personalising your experience using our products and services, knowing how customers use our Website, services and products, keeping our Website, products and services updated and relevant, to maintain and improve our services, products and our Website’ infrastructure, and developing our business and informing our marketing strategy – but only if these are not overridden by your interests, rights or freedoms.

We’ve outlined in more detail in the table below and in our Cookies Policy, what categories of personal information we collect about you, why each category of personal information we collect from you is required for us to be able to perform the purpose to which it relates (including the legal basis on which we rely) and the ways in which we use it. We seek to ensure that our information collection and processing is always proportionate to the purpose we need to achieve. We will inform you, at the point of collecting information from you, whether you are required to provide the information to us or not. We will notify you of any changes to the information we collect from you or to the purposes for which we collect and process it.

Who we share your personal information with

With third-parties

We work with vendors, suppliers and other companies who help us support our business, and help us provide and improve our products and services (including our Website), for example, by providing technical infrastructure, assisting us to send our marketing and newsletters to customers who have consented to receive same, analysing how our Website and services are used, providing customer service, facilitating payments, conducting surveys or providing fraud detection service. We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a restructuring. 

Usually, information will be anonymised but this may not always be possible. Sometimes, these third parties may need to have access to your personal information to provide us with services or to provide services on our behalf. We may also be required to share some personal information as required to comply with the law. In the table under the section ‘More about the information we collect and hold’ at the bottom of this policy and the paragraphs below we name third parties (or where this is not possible, name the categories of third parties) with whom the information we collect and hold about you may be shared.

We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal information when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.

Other companies might sell allcook.live-branded products or provide allcook.live related services under licence. Please make sure you always check the privacy policy of the websites you use so you know who runs the website and how they will use your personal information.

How long your personal information will be kept

We will keep your personal information while we are providing any services to you (including any marketing or newsletter services). Thereafter, we will keep your personal information for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf
  • to show that we treated you fairly
  • to keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy and we will delete or anonymise your personal information when it is no longer necessary to retain it. Different retention periods apply for different types of personal information. If you require further details, please see below ‘How to contact us’.

Transfer of your information outside the EEA

To deliver the Website and our Services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:

  • with your and our suppliers or service providers located outside the EEA
  • if you are based outside the EEA

These transfers are subject to special rules under European and UK and Swiss data protection laws. Prior to permitting such transfers, we ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission (as permitted under Article 46(2) of the General Data Protection Regulation) or to only transfer your data to companies that are registered with the Privacy Shield (for transfers to the USA). If you would like further information please see ‘How to contact us’ below.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being used, destroyed, lost, altered, disclosed or accessed either accidentally or without authorisation. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner, where permitted by law and are subject to a duty of confidentiality. We continually test our systems to make sure the level of security matches any risk and we run regular security tests. Our data servers are located in Switzerland. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Changes to this Privacy Policy

We may vary this Privacy Policy from time to time. When we do we will post the changes on the Website. Where the changes are significant, we will inform all our current customers or subscribers by email. Where required by law, will we obtain your consent to make these changes.

How to contact us

If you have any questions about this Privacy Policy or the information we hold about you, please contact us by sending a email to info@allcook.live

Digiters

CHE-439355723 Business Center

Rue de Chantepoulet 10, 1201 Geneva Switzerland 

Phone +41796248630

 

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